QC-Concrete (formerly Construction Quality Control - Cement Products or CQC-CP) Support Topics
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REPORTS
ENVELOPES AND LABELS
DATA ENTRY
MISCELLANEOUS
NETWORK
TECH TIPS
ERROR MESSAGES
- When a batch of reports
are printed, single reports are occasionally randomly out of order.
This is due to a setting in the printer's properties. Open the
properties for your printer and select the advanced tab. Select
the check box for "Print spooled documents first"
- There are, printing on reports, data for
which there are no corresponding data entry fields
This problem is usually related to custom forms. Since the screen
layouts are rarely sent with custom report forms, new fields on
custom reports must be manually added to the report's screen layout.
If we forgot to tell you what fields we added, call us. Then refer
to Sections 3.3.4 and 3.7 of the User Manual which describes how
to add and arrange data fields.
- There are data entry
fields which do not print on reports and data fields printing that
are not on the data entry screen
This problem is usually related to custom forms or changes made
to the screen layout which users expect to see reflected in the
printed report. With regard to custom forms; since the screen layouts
are rarely sent to customers along with custom report forms, fields
deleted from custom reports must be manually deleted from the report's
screen layout. If we forgot to tell you what fields to delete, call
us. Then refer to Section 3.3.4 of the User Manual which describes
how to delete data fields. With regard to changes made to the screen
layout, in order to have the changes reflected in the printed reports,
they must be incorporated into the report template by VES, Inc.
Sorry that they are not user configurable. We do try to keep custom
design costs to a minimum so custom forms are affordable.
- Are custom forms available?
Yes, submit an example of the changes. We will provide you with
a cost to provide the form, typically $100- $300 per form.
- It says the 30 day
trial period has expired or the limit of 100 breaks has been reached
Chances are the program is installed in a different folder than
your other GEOSYSTEM Software. To remedy the situation, make sure
the newest version of the file CLIENT.DLL is in both your GDM or
LD4 folder and your QC-Concrete folder.
- When attempting to
enter more specimens the program reports "Warning, number of
specimens entered exceeds number of specimens in test"
Check the value entered for "Number of specimens" (in
the field data section). If it is smaller than the number of specimens
you are trying to enter you will get the error. Version 1.2.8 and
newer allow you to disable this feature by disabling "New user
features".
- 28 DAY REQUIRED STRENGTHS
are not printing on reports and break lists.
Users can add the field "Design Age" to their data entry
form and enter 28 for each report. Alternatively, v 1.5.8 assumes
that if there is no "Design Age" data entry field, then
the design age is for 28 day, and includes it automatically.
- When starting the
program the message appears: "CQC-CP may be currently in use
by someone else on your network...." Nobody else is on the
network, what should I do?
Press "N" for No, the program apparently did not shut
down correctly the last time it ran, and the user count was not
reset to 0. You can edit the list of program users and delete the
user who is not actually in the program. Go to Tools->Administrator
Tools and click on the user's identification. Then right-click on
the user's identification and select delete. That will remove them
from the list of users until they actually run the program again.
- Strengths are not
being rounded to the nearest 10
To change the way strength results are rounded, Right click on the
Break Data Table. A local menu will appear, click on "Configure
Break Table Section". In the list of Break Table Fields click
on "Strength". Under "Numeric Format" select
"Nearest 10". Additional information is in section 3.9.6
of the user guide.
- What is the best
way to move the program to a new computer?
**************
NOTE:
The machine you are moving or copying the software to must be
at the same address as the source machine. If not you will need
to obtain another license. Temporary construction trailers are excepted
if the office the staff is from has a license.
**************
Moving Version 2 to a new PC:
** Please follow these directions exactly **
1) Copy the QC-Concrete version 2 program folder from the old computer
to the new computer (same folder location is best). IF THE FOLDER
CONTAINS OTHER GEOSYSTEM MODULES MOVE ONLY THE CONCRETE PART. Get
the list here.
2) If the database (CQC-CP.MDB) was not in the QC-Concrete program
folder, but was on the old PC, move it to the new PC as well (same
folder location is best).
2) Copy GDMUSER.INI from the Windows folder of the old PC to the
Windows folder on the new PC.
3) Make sure NONE of the files just copied have their "Read
only" attribute set.
4) Run QC-Concrete on the new PC. It should tell you that some files
need to be upgraded and you will need to reboot. Reboot your PC
at that time.
5) QC-Concrete V2 is now ready to run on the new machine. If the
database is on another PC, be sure the network is running the same
on the new PC as it was on the old PC.
Moving Version 1 to a new PC:
The best way is to move QC-Concrete from one PC to another is:
1) Install on the new PC from the original program CD (to get all
the needed system files installed in the Windows\System folder)
2) Delete the contents of the new QC-Concrete program folder (to
get ready for the real program)
3) Copy the files from the old program folder on the old PC to the
new, just emptied, program folder on the new PC
4) Make sure all files so copied have not been given the "Read
Only" attribute (copying using a CD usually set them Read Only)
5) If the database is not in the program folder, the first time
it is run on the new PC access Administrator Tools and set the path
to your database.
- Section titles on reports are printing
fuzzy
Open the properties for your printer and change the setting for
"TrueType Font" from "Substitute with device font"
to "Download as SoftFont". The wording for your printer's
properties may be different, and locating the "TrueType font"
setting make require some poking around, but when you get it set
to "Download" that will fix it. ALSO: be sure graphics
are "raster" for best speed at printer.
- Setting Acrobat Distiller as the printer
causes the error message "An error has occurred in your application."
Then, after clicking on Close, the error "VB caused a General
Protection Fault in module COMDLG16.OCX..." This is due to
a bug in the Acrobat Distiller printer driver. The workaround is
easy, always select "Print to File" when you select Acrobat
Distiller. Then it will work just fine, no GPF.
- How can new tests entered on a laptop at
the job-site be imported?
Network:-
Hook your laptop up to the office network, map the laptop drive
with a drive letter, then run QC-Concrete and select Edit|Project
Status. On the Project Status form click on Retrieve Archived Projects.
Select the mapped laptop drive, then navigate to the database. Each
project in the laptop database can be imported individually. Choose
it when the program displays it.
No Network: - Copy
the database from the laptop to a floppy disk. Put the floppy
in the office computer, run QC-Concrete and select Edit|Project
Status. On the Project Status form click on Retrieve Archived
Projects. Select the floppy drive, then navigate to the database.
Each project in the laptop database can be imported individually.
Choose it when the program displays it.
- What does the message "Restricted
Access Encountered" mean?
This message:
occurs in multi-user environments when one user is performing some
program function which requires exclusive use of the database. Examples
of exclusive use activities are modifying the data entry screen,
changing global options, and updating the database, among others.
Until the process is complete no other user is permitted to use
QC-Concrete. Click OK and wait for the other user to finish.
Under certain circumstances the program may display this message
when there are no other users. If that is the case, click Cancel.
When the program starts, select "Tools | Administrator Tools"
and follow the directions there to remove the false indications
that others users are active.
- How can Project Numbers be changed?
If one or more reports are entered before discovering that the
project number was entered wrong do the following:
- Start a new project with the correct project number and select
the erroneous project number as the project to copy client information
and report data from
- Enter the next report that you have to enter
- Select one of the reports previously entered with the wrong project
number
- Select the menu option Edit>Change a reports Project, Report
Number or Date
- Select the correct project
- Repeat the previous 3 steps for each report that has the wrong
project
Sorry about making this so hard, it may be automated some day, but
in the meantime, double check the project numbers whenever you start
a new project.
- My QC-Concrete is on a server but It does
not run from a workstation as a limited (non-administrator) user,
what should I do?
- Log on to the workstation as an administrator.
- Delete VERCHKD.INI from the Windows folder.
- Using the program CD, install QC-Concrete on the workstation.
- Reboot the workstation.
- Run QC-Concrete there on the workstation, if you get the message
to reboot again, do so. It is the only way to insure that all the
components are correctly registered by Windows.
- Now the program should be running OK under the administrator account,
if it is not, call us.
- Map the remote QC-Concrete folder (the one on the server) as a
drive letter.
- Navigate to the new mapped drive and run the remote copy of QC-Concrete,
it should be OK, if not, call us.
- Now, log off as the administrator user and log on as the normal
(limited) user.
- Map the remote QC-Concrete folder (the one on the server) as a
drive letter.
- Navigate to the mapped drive and try running the remote copy,
call if it still does not run.
- If everything is OK then navigate to the newly installed QC-Concrete
program folder on the workstation and delete it. DO NOT UN-INSTALL,
only the program folder should be removed, the system components
installed in the system folder are necessary.
- Repairing a QC-Concrete version 2 database
using Access 97
1) Make a copy the backup database (~CQCPTMP.MDB), you will
find the backup database in the QC-Concrete program folder. Your
QC-Concrete program folder is identified in Help>About QC-Concrete
beside the descriptor "Path". It may come in handy if
all else fails.
2) Make a backup copy of the damaged CQC-CP.MDB. You will find CQC-CP.MDB
in the folder identified in the "Database" frame on the
Administrator Tools form (Tools>Administrator Tools).
3) Run Access97.
4) Select "Open an existing database", click on "More
files".
5) Navigate to and select the damaged CQC-CP.MDB.
6) Access97 may report "The database CQC-CP.MDB needs to be
repaired or is not a database file, if so click Yes, you should
get the message that the database has been successfully repaired.
7) If you do not get the message discussed in step 5, and the database
opens, select Tools>Database Utilities>Repair Database, you
should get the message that the database has been successfully repaired.
8) Immediately exit the Access97 program. Using any other Access
features may cause changes to the database which will make it incompatible
with QC-Concrete.
- Repairing a QC-Concrete version 2 database
using JetComp
JetComp is a standalone Microsoft Access database repair program
that repairs Access 97 databases
1) Make a copy the backup database (~CQCPTMP.MDB) and move the copy
to the folder where the damaged CQC-CP.MDB was. Rename the copy
"CQC-CP.MDB". The location of the automatic backup database
(~CQCPTMP.MDB) is either in the same folder as the main database
(newer vewsions of CQ-Concrete) or in the QC-Concrete program folder
(versions prior to 2.2.240 saved it there). Your QC-Concrete program
folder is identified in Help>About QC-Concrete beside the descriptor
"Path", or you can get it from your shortcut properties.
It may come in handy if all else fails.
2) Make a backup copy of the damaged CQC-CP.MDB. You will find CQC-CP.MDB
in the folder identified in the "Database" frame on the
Administrator Tools form (Tools>Administrator Tools).
3) Get JetComp from the Microsoft
JetComp download page.
4) Use JetComp on your damaged database
5) JetComp requires that you save the repaired database with a new
name. In the file selection box for the destination database name,
select the same file as the source, then rename it on the main JetComp
screen. Use CQC-CPFixed.MDB as the name for the repaired file.
6) If you are using JetComp4 be sure to select that the destination
is a 3.x database.
7) Delete the damaged CQC-CP.MDB
8) Rename CQC-CPFixed.MDB as CQC-CP.MDB
- Replacing a damaged QC-Concrete version
2 database with the internal QC-Concrete backup
QC-Concrete creates a backup of the database each time QC-Concrete
is run, if the option to do so is selected. See Section 9.5 of the
user manual for additional information about the option to back
up the database each time QC-Concrete starts.
1) Make a backup copy of the damaged CQC-CP.MDB. You will find CQC-CP.MDB
in the folder identified in the "Database" frame on the
Administrator Tools form (Tools>Administrator Tools).
2) Delete the damaged CQC-CP.MDB
3) Make a copy the backup database (~CQCPTMP.MDB) and move the copy
to the folder where the damaged CQC-CP.MDB was. Rename the copy
"CQC-CP.MDB". The location of the automatic backup database
(~CQCPTMP.MDB) is either in the same folder as the main database
(newer vewsions of CQ-Concrete) or in the QC-Concrete program folder
(versions prior to 2.2.240 saved it there). Your QC-Concrete program
folder is identified in Help>About QC-Concrete beside the descriptor
"Path", or you can get it from your shortcut properties.
- One or two particular projects do not print
when a set of reports is printed.
The projects which are not printing are probably designated as PDF
export projects. See sections 3.3.4 and 6.1.3 of the QC-Concrete
User Manual for additional information.
- Using the Concrete Cylinder Form (BASIC0)
for Shotcrete
Shotcrete tests have no dedicated form. The best workaround is to
use the Concrete Cylinder form. Customize the form by adding the
"Material" field (see Sec. 3.3.6 of the user manual) to the input
screen. Enter "Shotcrete" (or any other non-concrete material) in
the Material field. The printout will look like this.
- An incorrect design strength is automatically
inserted during data entry or
On the break data input screen the program is putting in a default
design strength. I need to enter a different design strength, but
if I highlight, delete and put in a new value it will not save it.
Whenever an Mix ID is entered, QC-Concrete will search the Mix Table
in the database for a match. If one is found, the design strength
entered for it will be transferred to the data entry screen. If
the same mix has more than one design strength this method will
not work. You can solve the problem by assigning the mix 2 the Mix
IDs, one for each strength, or you can delete the mix from the mix
table. See Sec. 5 of the user manual for more information.
- The fracture type diagram does not include
fracture type C
ASTM C-39-04a no longer references break types by letter, nor does
it include the old "cone and shear" fracture type "C"
designation. The break type legend diagram currently distributed
with QC-Concrete includes both the new numeric designation
and the corresponding old letter designation, except for the discontinued
"C" fracture. The new, numeric only, break type legend is
in the QC-Concrete program folder with the file name BREAKS1_NEW.WMF.
To use it, rename it BREAKS1.WMF. The old, letters only,
break type legend is in the QC-Concrete program folder with the
name BREAKS1_OLD.WMF. To use it, rename it BREAKS1.WMF.
- Occasionally, normal characters on reports
appear bold, or printed double.
Change the driver setting for "TrueType Font" from "Substitute
with device font" to "Download as SoftFont". Also,
be sure graphics are "raster" for best speed.
- When I type Hold in the Age of test column,
in the break table section, it will change from Hold to 0.
Goto Tools->Options->Report Setup. Under "Pick Report Template"
select the test type that has the problem. Under "Data entry
settings to be used" select "Break Table Layout"
then click "Setup Now". Under "Selected Field"
pick "Age". Then, for the numeric format, pick "Text".
- Error message: Out of date layout, call
GEOSYSTEM for tech support.
To remedy this problem, exit the QC-Concrete program, then open
the folder the program is installed in. Delete *.NLY from that folder.
If you are unsure about how to do this, have your office computer
specialist do it for you.
- How do I add a logo to the report?
QC-Concrete includes a set of forms that can print a company's logo.
To have your logo print on these forms first save your logo in BMP
format in the QC-Concrete program folder, using the name QCC-LOGO.BMP.
Then select BASIC0LOGO.CRP as your cast cylinder report form (Tools->Options->Report
Setup) For other test types select BASIC1LOGO.CRP (beams), BASIC3LOGO.CRP
(mortar cubes) etc. For more information about choosing report templates
see "Pick Report Template" in the user manual index. If your logo
is not the size you would like do the following:
a.) Using a text editor like Notepad open the report form file (i.e.
BASIC0LOGO.CRP)
b.) The 7th line is:
11, "QCC-LOGO.BMP",
"QCC-LOGO.BMP", 0.04, 0.04, 0.050, 0
c.) "0.50" is the size factor, increase or decrease
it to change the logo size
- Can a calculated Unit Weight column be
added?
One of the features added in version 2.2.235 is the ability to calculate
the unit weight of a specimen based on dimensions and weight of
specimen. To have this calculation performed, do the following:
1) Using Tools->Options->Report Setup pick a test type, then under
"Data entry settings" pick "Break Table Layout" and Setup Now.
2) Click on the Dim2 and Dim3 fields. If one has the title "Height"
select it. If neither is Height, select one that is not currently
visible and make it visible, and give it the title "Height"..
3) Set its calculation component to "Height for Unit Weight"
4) Next, Click on the "Weight" field, make it visible, and set its
calculation component to "Specimen Weight"
5) Next, Click on the "Unit Weight" field, make it visible, and
set its calculation result to "Cylinder Unit Weight" or "Prism Unit
Weight".
Note: This will not add the Unit Weight to reports. The standard
QC-Concrete reports do not include Unit Weight, so if it is needed
on a report, contact GEOSYSTEM.
- Can breaks be sorted on the report?
Go to Tools->Options->Screen Layout. There you can select:
Show breaks in order entered
Sort breaks numerically
Sort breaks alphanumerically
The order used for the report is the same order used for the screen
display.
- Can a DYMO label printer be used with QC-Concrete?
Yes, to do so follow these steps:
1) You’ll need to edit the CQC-CP.INI file using Notepad. (Start,
Run “Notepad” is one way to run it from your Windows desktop.) CQC-CP.INI
is in the QC-Concrete program folder If you don’t know where that
is click Help->About and it will tell you the path.
2) In the file you will find a Report section ([Report])and in there
you’ll need to add:
EPI="DYMO LabelWriter 400,130,C12B"
and
ENVFIELDS="CLIENT,CCOMP,PROJECT,PROJECT2,PROJECT3,PROJECT4"
so it looks like:
[Report]
EPI="DYMO LabelWriter 400,130,C12B"
ENVFIELDS="CLIENT,CCOMP,PROJECT,PROJECT2,PROJECT3,PROJECT4"
Your printer may be named different than in this example, so make
sure “Dymo LabelWriter 400” matches the name it has when you look
at the QC-Concrete Reports->Setup Printer screen.
3) Also, in the EPI line, the number 130 is the label size, 130
corresponds to the Dymo 30256 label. If you use a different label,
let me know.
4) Also, in the EPI line, The C12B is the Courier font, 12 point,
bold. Available fonts are C12,C12B,C10,C10B,C8,C8B,A18B,A16B,A14B,A14BI,A12,A12B,A12BI,A10,A10B,A10I.
The I is italic, the A is Arial.
To print labels:
1) In the program, on the Report Selection screen check the box
to “Include option to print envelopes following reports”:
2) Then, after the reports are printed, you’ll get some envelope
printing options.
Where the word “Envelope” appears, think “Label”.
Use the “one label per project” option if you will send
all the reports together. You cannot use the “print labels
for distribution list” option because your distribution list
does not include addresses. And you can ignore “Require at
least...”.
- "Error 70 permission denied" when starting
the software. It will be followed by a path to the QC-Concrete database
CQC-CP.MDB.
This has been linked to anti virus software locking the database
while it is being scanned. Follow the directions for excluding files
from your anti virus software scans and exclude the copy of CQC-CP.MDB
that you are using. The only recourse when this problem occurs is
to reboot. If the problem persists after excluding the database
from your anti virus scans contact GEOSYSTEM Tech Support.
- Summary report SUMMARY14 does not include
hold specimens
Go to Tools->Options->Break Lists Setup. In the frame titled "Omit
Reserves" enter the hold designation you are using for your hold
specimens. It does not matter if the checkbox is checked or not.
- "Error: 429 ActiveX object can't create
object"
There are 3 procedures that typically remedy this problem.
First procedure - run as administrator:
1.) On the PC where the error is occuring log in as an administrator
2.) Run the QC-Concrete software and log out
3.) Log in as a regular user
4.) The QC-Concrete software should run OK
Second procedure - if the first does not help, try manually registering
the database engine:
1.) On the PC where the error is occuring exit all running programs
2.) Click Start then Run and enter: REGSVR32 "C:\Program Files\Common
Files\DAO350.DLL"
3.) It should respond with "DLLRegisterServer in C:\Program Files\Common
Files\DAO350.DLL succeeded."
Third procedure - if the second does not work, and you are using
a network workstation, install locally:
1.) On the PC where the error is occuring log in a an administrator
2.) Insert the master program CD
3.) If the installer does not automatically start, run SETUP
4.) Install the software in a temporary folder, e.g. C:\repair
5.) After the installation is successfully completed, delete the
temporary folder
If performing these procedures worries you, have your IT manager
perform them.
- I have a project that saves PDF files in
a folder, but I want to be able to change the file name each time.
Go to Tools->Options->Report Setup->PDF Setup->Setup Now and select
the project you need to change. Then click the "Set to hardcopy"
button. You might try experimenting with some of the other settings
on that screen to see if you like them.
- Reinstalling QC-Concrete Version 2
This procedure will save all of your current setup options, screen
layout, and other preferences:
1) Make a backup copy of your database
2) Use the original program CD to install your software again to
the same folder
3) Run QC-Concrete
4) If it runs OK apply the latest update
- The fracture type diagram is the old letter
type instead of the new numeric type
ASTM C39 went to a new fracture type designation system in 2004.
To get the new break diagram apply the latest QC-Concrete
update.
- A password is required to change the report
selection mode.
If this selection is changed the data is accessed in a substantially
different way. To prevent unauthorized alteration of this setting
it is password protected. For the password contact GEOSYSTEM.
- Adding a signature image to reports.
Currently the only form supporting signatures is a modified version
of the cast cylinder form, BASIC0sig. If you do not have this form
install the latest update
for QC-Concrete. Then, to add your signature to a form, create
a bitmap (.BMP) with your signature (900x225 is a good size). Save
it in the QC-Concrete program folder with a name like “John Goode.bmp”.
Then run QC-Concrete and set its Report Data, Reviewed By name to
“John Goode”. Report Data is explained in the user manual section
6.1.4.
One note here - the name you have printed on the report may have periods
in it. Like "Mr. John B. Goode, P.E." The corresponding signature image
file name should not have the periods. In this case it would be
"Mr John B Goode, PE.BMP".
Since you will be using Report Data, a reference project (section 4.3.2)
should be created. The reference project will insure that all new projects
have the Report Data you need. So we recommend that you set one up if you
have not already done so.
So, the name you enter or select in Report Data is printed below the signature
line on the report, and the BMP with the same name is displayed above the line.
You may need some trial and error to get the signature the way you want it.
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